Customer Support
Crescent Products cares about providing you with the best comfort system for dental chairs on the market. We also care about responding to your questions and service requests as well as processing your orders quickly and seamlessly. To provide you with the industry’s finest service, we strive to meet the following promises:
- Patient comfort and ergonomic design are our focus and priority and we are committed to providing you with the finest comfort system for dental chairs in the industry.
- All requests, questions and complaints will be responded to within one business day.
- All Crescent Products goods will be shipped within 1 business day of your order. Most goods are shipped via UPS. International customers may call for shipping rates.
Want to Order by Phone?
Please call Crescent Products toll free at 1-800-291-3354 during business hours, Monday – Friday between 8 am - 5 pm CST.
Have a Question?
If you have a question about an order, Crescent Bodyrest System pads, or any of the Crescent Products pillows and pads, please email us or call 1-800-291-3354 during business hours, Monday – Friday, 8 am – 5 pm CST.
Common Customer Service Requests and Instructions
Introducing Patients to the Crescent Bodyrest System
To introduce patients to the Crescent Bodyrest System, remove the knee support pad so the patient may easily glide onto the full Bodyrest pad. Assist the patient in adjusting the backrest so that it sits at the small of her back. Add the knee support to stabilize and further align the patient. As the patient is lowered into a horizontal position for examination or treatment, adjust the headrest so the patient’s head comfortably rests against it and her head is tilted back thereby drawing her mouth open and her chin forward.
Cleaning the Crescent Bodyrest System
All pads in the Crescent Bodyrest System are covered in a medical-grade material for easy cleaning and disinfecting. Simply use the disinfectant regularly used in your office. Spray and wipe. Within seconds your Crescent Bodyrest System is ready for the next patient.
Payment Terms
Crescent Products accepts payment by VISA, MasterCard, Discover and AMEX.
Returning items to Crescent Products
To return your items, please call 1-800-291-3354 or email info@crescentproducts within 30 days of your purchase. Please include your order number or receipt. All returns must be authorized by Crescent Products prior to shipment. Please write "Crescent Products Return" on the outside of package(s). Should Crescent Products make an error in processing your order or should there be a manufacturing defect, we will ship the correct/replacement item and issue a pick-up to return at our expense. Returns are subject to a 20% restocking fee. Crescent Products will not incur the cost of shipping. Crescent Products will not exchange products.